Workshop FAQ
Answers about workshop orders
for the Mercedes-Benz Marco Polo,
including process, appointment and installation.
Peter-Seifert Str. 10 | 36129 Gersfeld / Rhön | Germany
On-site appointments by appointment only.
Please use the form to make an appointment.
To arrange a workshop appointment, please use our contact form. This will provide us with all the relevant information so that we can send you a quote and an appointment proposal as quickly as possible.
Payment for smaller workshop orders (daily appointments) is possible on site by EC card (no credit card, no cash). Alternatively by bank transfer / prepayment.
For larger workshop orders, where your vehicle stays with us for several days, we will send you the invoice by e-mail on the day the vehicle is handed in, with a request for payment by the time the vehicle is collected.
If you wish to return the vehicle outside our business hours (Monday to Friday, 10 a.m. to 5 p.m.), please use the key drop-off point, which is located next to the left-hand garage door, below the letterbox.
Please throw the key into the tube below the letterbox, NOT INTO THE MAILBOX.
To make your stay in the Rhön as pleasant as possible while your Marco Polo is in our workshop, we would like to give you some ideas for accommodation and activities.
If you have a workshop appointment, you can order dispatch items when you create the order using the contact form. The items will then be ready for you in the workshop for your appointment. If you need the dispatch items before your workshop appointment, please order them via the webshop.
You will find a car wash at Berliner Str. 12, 36129 Gersfeld at the Avia petrol station.
You can install the following apps on your smartphone before picking up the system:
Solar system mobile or fixed installation: iPhone | Google Android
Victron Energie Orion XS 12--12-50A charging booster: iPhone | Google Android
Wattstunde Nova Core 150AH: iPhone | Google Android
Mobile office with roof antenna: iPhone | Google Android
Starline alarm system: iPhone | Google Android
Dashcam: iPhone | Google Android
Battery monitoring: iPhone | Google Android
Archive
Wattstunde Lix100-LT battery: iPhone | Google Android
Workshop items are not dispatched, installation takes place exclusively in our workshop.
Your Marco Polo is safe with us, in the alarm and video-secured workshop. Your vehicle is also insured against vandalism, theft, water, storm and fire during its stay.
Vehicles that remain with us for longer after completion of the job are stored in external garages with shore power connections.
All items we offer can be found in the main category ‘Everything for the Marco Polo’. We do not currently offer any other items.
Items that we offer on site including installation can be found in the ‘Workshop’ category.
Our range is constantly being expanded with high-quality, vehicle-specific accessories for the Mercedes-Benz Marco Polo.
Workshop customers can park another vehicle or trailer in the gravelled area (Peter-Seifert Str. 8, 36129 Gersfeld) below the workshop during the agreed appointment period.
The gravel site is owned by the garage and is not towed away. The car park is freely accessible, not secured by an alarm system and only partially under video surveillance. We accept no liability for vehicles parked on the site.
If you wish to make changes to your order, please let us know in writing at least 6 weeks before the deadline. This will enable us to create the necessary capacity in our workshop and ensure that the required material is available for your order.
In order to guarantee liability and warranty, we only use materials in our workshop that have been purchased from us.
All items that we offer in our workshop can be found in the ‘Workshop’ category.
Workshop order FAQ for the Mercedes-Benz Marco Polo – all answers at a glance
A workshop appointment for the Mercedes-Benz Marco Polo raises many questions: How does the installation work? How is the vehicle handed over? What needs to be prepared? These are exactly the questions answered here clearly and understandably.
The aim of this page is to give you maximum planning certainty – from the initial inquiry to the completed implementation in your vehicle.
How does a workshop order work?
A workshop order begins with an inquiry and is then planned and scheduled. All work is prepared so that the installation can be carried out in a structured and efficient manner.
To get started, use the workshop inquiry or directly the appointment booking.
How is the vehicle handover carried out?
The vehicle handover takes place at the agreed appointment. Depending on the situation, a flexible handover is also possible, for example outside regular hours.
This keeps your workshop appointment for the Mercedes-Benz Marco Polo easy to plan and straightforward.
How long does an installation take?
The duration depends on the scope of the work. Smaller retrofits can be completed more quickly, while complex systems require more time.
A precise estimate is provided during the planning of your project.
How is payment handled?
Payment depends on the type and scope of the workshop order. You will receive all relevant information in advance, ensuring full transparency.
Can I bring shipped items to the appointment?
Yes, many products can be brought directly to the workshop appointment or ordered in advance so that they are available for installation.
Are third-party products also installed?
As a rule, only coordinated and tested products are installed in order to ensure quality and functionality in the Mercedes-Benz Marco Polo.
What happens during my stay?
Depending on the scope of the work, you can wait on site or plan your stay individually. You can find information about this under Arrival & stay.
How can I prepare in the best possible way?
Good preparation ensures a smooth process. You can find all important information about this under Order placement.
What solutions are offered?
Workshop solutions include, among other things, self-sufficiency, power supply, comfort, safety and conversion. You can find an overview under Workshop as well as under Self-sufficiency & solar systems.
Why this FAQ is important
Clear answers reduce uncertainty and ensure that you can plan your workshop appointment for the Mercedes-Benz Marco Polo in the best possible way.
You know exactly what to expect – and that is exactly what makes the difference when making your decision.
Start your project now
Use the information on this page and get started directly via the workshop inquiry or secure your appointment via the appointment booking.
