1sternehotel
Accessories & workshop for Mercedes-Benz Marco Polo
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Language
  • German
  • English
  • French
  • Everything for the Marco Polo
      • Basic equipment
      • Vouchers
      • Living area
      • Bedroom
      • Study
      • Sun deck
      • Indoor climate
      • Cockpit
      • Coffee lounge
      • Bathroom
      • Technical room
      • Self-sufficiency
      • Security
      • Sound systems
      • Accessory sets
      • Spare parts
  • Self-sufficiency
      • Solar fixed
      • Solar mobile
      • Solar electronics
      • Battery charging
      • Powerstations
      • Continuous current
      • Mobile office
      • Parking heater
      • Hot water
      • Levelling
      • Loading
      • Wheels
      • Protection
  • Camping | Outdoor | Offroad
      • Rear extension & accessories
      • Awning
      • Sun Sail
      • Tents
      • Fly screen
      • Marten protection
      • Insulations
      • Grills
      • Bags
      • Shower | WC
      • Shore power cable
      • Camping accessories
      • Off-road accessories
      • Front Runner accessories
      • Sale
  • Workshop
      • Installation service included
      • Optional installation service
  • Service centre
  • homepage
  • Service centre
  • Accessibility Statement
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Accessibility statement

1) Introduction

We are delighted that you have visited our website and thank you for your interest.

Below you will find information on the accessibility of our online offering.

We will inform you about

  • what offering and functions you can expect on this website,
  • how you can use this offering and these functions,
  • what options are available to you for barrier-free use, and
  • which authority is responsible for monitoring accessibility on this website.

2) Offerings and functions of this website

This website is an online shop for the sale of goods, digital content, and services.

Goods are defined here as physical items.

Digital content, on the other hand, is data or data sets that are created and provided in digital form.

Here you will find products that can be added to an electronic shopping cart and then ordered and paid for with binding effect.

This website has a header and footer menu.

The header menu lists the products we sell by category, from which they can be accessed individually.

Each product is described on a separate detail page with further information about its essential characteristics, the scope of delivery or service, and the total price. From there, it can be added to the electronic shopping cart.

In addition, the electronic shopping cart can be accessed via the header menu as soon as you have added at least one product to it. The electronic ordering process can be initiated and completed from this shopping cart.

In the footer menu, you will find links to our legal notice with our contact information, as well as information on the legal basis of our online offer, delivery and payment options, and links to other helpful service pages.

3) Explanations on the use of the offer and functions

3.1 Virtual buttons

This website can be operated using virtual buttons.

3.2 Start, overview, and detail pages

On the start page, you will find a selection of products in the central area of the page. By interacting with a product presentation, you will be taken to the product detail page.

In the header menu, you can navigate between the different product categories.

After selecting a category, you will be taken to an overview page where all products in this category are displayed.

By interacting with a product presentation on the overview page, you will be taken to the product detail page.

In addition to all essential information about the product and the total price, the product detail pages contain a quantity selection element and a shopping cart button, if applicable.

If available, the desired order quantity can be specified using the quantity selection.

3.3 Electronic shopping cart

By clicking on the shopping cart button, you add the product (in the selected quantity, if applicable) to the electronic shopping cart.

This electronic shopping cart can be accessed at any time via the header menu.

Here you can first check the products you have added. Using the corresponding buttons, products can be removed or, if applicable, the order quantity can be changed.

3.4 Electronic ordering process

After checking, you can complete the electronic ordering process by interacting with the corresponding buttons.

To do this, you will first be asked to enter your contact details (at least your name, email address, and delivery or billing address) in the input mask.

In the next step, you can then choose between the available delivery or service options.

Finally, you can choose one of the available payment methods, enter the necessary payment details, and complete the order.

The order is only binding once the button provided for this purpose on the final order page has been clicked. This button is labeled “Buy,” “Buy now,” “Order with obligation to pay,” or another unambiguous wording.

Before clicking this order button, you can use the “Back” button of your browser to return to the previous steps at any time and/or cancel the order process at any time.

If you have chosen to pay using an online payment method, you will be redirected from the final order page to the payment provider's system to make the payment.

4) Legal requirements for accessibility

As an online shop, this website is considered an “electronic commerce service” and features an electronic ordering and payment option.

It is subject to special legal requirements for accessibility.

In general, this website must provide functions and procedures that are tailored to the needs of people with disabilities and enable usability with digital aids.

The online shop functions of this website must therefore be

  • perceivable
  • operable
  • understandable, and
  • robust

in design.

Perceivability means that the information and components of the online shop are presented in such a way that they can be easily perceived by all users.

Operability requires that the functions of the online shop can also be used by users with limited mobility or mental abilities.

Comprehensibility requires that the information and functions of the online shop are logically structured, easily recognizable, and unambiguously labeled.

Finally, robustness requires that the content and functions of the online shop can be used reliably and without restrictions, even when users employ digital aids.

If the online shop sells products that are subject to its own accessibility requirements, information on accessible use must be provided for such products, where available.

5) Available aids for accessible use

This website meets accessibility requirements through the following measures:

  • Alt texts for images: Images in the online shop are provided with alternative texts that give a brief description of the image and can be processed by screen readers (screen reading aids).
  • Accessible captchas: To ensure that entries are made by humans, so-called “captchas” may be used. These captchas can be operated not only by visual recognition using visual ability, but also by solving simple puzzles.
  • Operability via mouse and keyboard: The online shop functions can be operated using both a mouse and a keyboard. The mouse pointer can be moved and activated in the online shop using the control keys on the keyboard.
  • Browser-independent page output: The content and functions of this website are available in the same layout, orientation, and resolution regardless of the browser used.
  • Cascading Style Sheets (CSS): A programming language is used that separates the presentation of the page content in terms of layout, color, and design from its content structure. This enables digital aids to use their own visibility schemes to display the page content.
  • Verified correctness of HTML codes: All HTML codes are permanently checked for functionality to rule out malfunctions and the inability to be detected by digital aids.
  • Sufficient spacing between characters: Characters are displayed with sufficient spacing between them so as not to impair readability.
  • Compatibility with screen readers: The content of the online shop is compatible with all common screen readers (screen reading aids) and can be read and processed by them.
  • Responsive design (adaptation to different screen sizes): The dimensions of the content, elements, and functions automatically adapt to the size of the screen used.
  • Scalability (visibility when enlarged): Page elements and content remain legible in high resolution even when enlarged.
  • Strong color contrast: A strong contrast between font colors and backgrounds is preset to ensure optimal visibility of page elements.
  • Text prompts when input fields are not filled in: If mandatory input fields are not filled in, a color highlight is displayed along with a text prompt. This prompt indicates which information is missing in the input field.

6) Competent supervisory authority

A supervisory authority will be responsible for monitoring accessibility on this website.

This authority has not yet been determined.

As soon as a competent authority is appointed, its name and address will be provided here.

Copyright notice: Created by the specialist lawyers at IT-Recht Kanzlei and protected by copyright (https://www.it-recht-kanzlei.de).

Status: June 3, 2025, 10:28:18 a.m.

If you notice any barriers on our website or require information about non-accessible content, please contact us:

1sternhotel, Owner: Axel Seidel, Perter-Seifert Str. 10, 36129 Gersfeld | Rhön, Germany | hello@1sternehotel.de


🇩🇪 German | 🇬🇧 English | 🇫🇷 French

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Shipping

We ship worldwide with DHL!

Pay securely with

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Insured shipping with

  • DHL

Delivery date calculation

Please be advised that the estimated delivery date is displayed on the item and in the shopping basket for the respective country of delivery. Please be advised that we have no control over the delivery times of the carriers. Please find the standard DHL delivery time for the selected delivery country displayed here.

Any potential deviations for items labelled 'DHL bulky goods, delivery may take a few days longer' are clearly indicated. Further details can be found under the heading 'DHL bulky goods shipments' below.

DHL collection from our premises

Your parcels will be collected by a DHL lorry from Monday to Friday, daily from 15:00. Our shipments do not make any detours via post offices, etc. They are transported directly to a DHL distribution centre in Eichenzell (in the middle of Germany). This allows us to deliver your parcels as quickly as possible.

Automatic shipping cost calculation

The most convenient way to view your shipping costs is in the shopping basket. Please place the goods in the shopping basket and select the country of delivery. The shipping costs to the respective country of delivery will then be displayed.

DHL Bulky Goods Shipments

DHL Bulky Goods shipments include the rear extension, the Froli sleeping pad for Horizon and Activity, and large orders exceeding the maximum DHL parcel size. Please note that DHL bulky goods shipments do not run automatically via conveyor belts, which may result in less tracking than we would like. Please be aware that delivery times can take up to two weeks, or even longer for international parcels. DHL is unable to investigate these parcels at an early stage. Please be advised that we do not receive any information from DHL about bulky goods parcels, as these are often not continuously trackable. Consequently, we are unable to pass on any such information. We kindly request your understanding. 

Please advise as to the whereabouts of my parcel

Would you like to know whether your payment has already been received, whether the ordered goods have already been dispatched and where they are currently located? Once a purchase has been made, we and our shipping partners will provide you with the necessary support.

You can access up-to-date information via your personal area in our modern online shop and via email status messages.

Please be advised that DHL will deliver on the date stated on the item, on working days by 3.00 pm. The estimated delivery date is shown on the item and in the shopping basket for the respective country of delivery. Please note that DHL bulky goods shipments deviate from these delivery times. For further information, please see 'DHL bulky goods deliveries' above.

Are there multiple items to be shipped?

If you have ordered multiple items from us, they will be dispatched by 15:00 on weekdays in accordance with the indicated schedule. Please note that if a parcel is a DHL bulky goods delivery, the special features for DHL bulky goods shipments will apply.

Online management of flexible DHL deliveries

For customers who have previously been unable to choose where their parcel should be delivered when they are absent from home, the option is now available to do so online.

To register with Paket.de, please click here. However, our shipping partner will not only meet your requests regarding the location. Furthermore, the delivery date can be postponed by several days via the website or app.

Furthermore, this can be done at short notice, following notification of the scheduled delivery date via text message or email.

Well packed and insured

We believe in the old adage "better safe than sorry." That's why we double-pack most of the items we send. This minimizes the likelihood of damage during transport and gives you the best chance of receiving perfect goods straight away.

Furthermore, all consignments that leave our premises are insured for the appropriate amount. This is not only available to postage payers, but also for postage-free deliveries.

We are committed to ensuring that our business practices are sustainable

Environmental and climate protection are of the utmost importance to us. In the shipping industry, we endeavour to produce as little waste as possible. For instance, some of the cardboard boxes and padding materials that are already in circulation are reused.

Furthermore, our shipping partner DHL is committed to maintaining an environmentally friendly transport fleet as part of its GoGreen programme, which serves as an excellent example for others in the industry. These are significant steps in the right direction!

In the event of transport damage, what is the appropriate course of action?

Please inspect the outer packaging for any damage and ensure that the security tape (brown adhesive tape) is intact upon receipt of the consignment. If the packaging is damaged, request that the delivery note is updated to reflect this and contact our customer service team immediately.

Calculate shipping costs

To view the shipping costs, place the desired items in the shopping basket and select your country of delivery. The system calculates the shipping costs based on the weight for the respective country of delivery. 

Shipping within Germany: For shipping within the German mainland we ship free of charge from 200,00 €*.

For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.