Accessories & workshop for Mercedes-Benz Marco Polo

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The small accessory starter pack for the Mercedes-Benz Marco Polo contains items see description
Sunroof insulation - thermal mat for Mercedes-Benz Marco Polo, Horizon, Activity (W447) & Mercedes-Benz V-Class / Vito from 2014 onwards
Insert with fresh-keeping boxes for refrigerator / cool box for Mercedes-Benz Marco Polo W447 from model year 2014
The medium accessory starter pack for the Mercedes-Benz Marco Polo contains the following items see description
The deluxe accessories starter pack for the Mercedes-Benz Marco Polo contains items see description
Cab insulation - magnetic thermal mat for Mercedes-Benz Marco Polo, Horizon, Activity (W447) & Mercedes-Benz V-Class / Vito from 2014 onwards
Cutting board, storage board, worktop, camping tray made of beech for Mercedes-Benz Marco Polo (W447) from 2014 onwards
Exterior shower - Shower head set for Mercedes-Benz Marco Polo W447 and W639 incl. shower attachment
Water connection shower tailgate plug connection to 3/8 thread for Mercedes-Benz Marco Polo W639 & W447
Exterior shower - Shower / shower set for Mercedes-Benz Marco Polo W447 and W639
Transport net for the roof bed in the Mercedes-Benz Marco Polo, Horizon, Activity and Viano Marco Polo
Pop-top roof insulation with magnetic attachment for Mercedes-Benz Marco Polo (from 2014) for Mercedes-Benz Marco Polo / Horizon / Activity (W447)
Click & Hang Up the hangers for the pop-up roof for Westfalia campers such as Mercedes-Benz Marco Polo, Horizon, Activity, Viano Marco Polo, Ford Nugget
Two-season sleeping bag in different colours and with integrated pillow 220x85cm
The two-season pillow. Cooling gel pillow and memory foam on the other side, 60x40 cm
Living area insulation set - thermal mat for Mercedes-Benz Marco Polo with kitchen (W447) from 2014 model year incl. installation material
CEE coupling to Schuko plug 3x2.5mm, 1.5m long Shore power connection for Mercedes-Benz Marco Polo
Water connection for Westfalia camping shower / outdoor shower of the Mercedes-Benz Marco Polo W639 & W447
Mobile and self-sufficient working in the Marco Polo office - LTE | WiFi - router and antenna for Mercedes-Benz Marco Polo, Activity, Horizon - incl. installation
Dashcam and power supply, SD card set for Mercedes - Benz Marco Polo - incl. installation service

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Delivery date calculation

Please be advised that the estimated delivery date is displayed on the item and in the shopping basket for the respective country of delivery. Please be advised that we have no control over the delivery times of the carriers. Please find the standard DHL delivery time for the selected delivery country displayed here.

Any potential deviations for items labelled 'DHL bulky goods, delivery may take a few days longer' are clearly indicated. Further details can be found under the heading 'DHL bulky goods shipments' below.

DHL collection from our premises

Your parcels will be collected by DHL lorry from Monday to Friday at 3:45 p.m. each day. Our shipments do not make any detours via post offices, etc. They are transported directly to a DHL distribution centre in Eichenzell (in the middle of Germany). This allows us to deliver your parcels as quickly as possible.

Automatic shipping cost calculation

The most convenient way to view your shipping costs is in the shopping basket. Please place the goods in the shopping basket and select the country of delivery. The shipping costs to the respective country of delivery will then be displayed.

DHL Bulky Goods Shipments

DHL Bulky Goods shipments include the rear extension, the Froli sleeping pad for Horizon and Activity, and large orders exceeding the maximum DHL parcel size. Please note that DHL bulky goods shipments do not run automatically via conveyor belts, which may result in less tracking than we would like. Please be aware that delivery times can take up to two weeks, or even longer for international parcels. DHL is unable to investigate these parcels at an early stage. Please be advised that we do not receive any information from DHL about bulky goods parcels, as these are often not continuously trackable. Consequently, we are unable to pass on any such information. We kindly request your understanding.

Please advise as to the whereabouts of my parcel

Would you like to know whether your payment has already been received, whether the ordered goods have already been dispatched and where they are currently located? Once a purchase has been made, we and our shipping partners will provide you with the necessary support.

You can access up-to-date information via your personal area in our modern online shop and via email status messages.

Please be advised that DHL will deliver on the date stated on the item, on working days by 3.00 pm. The estimated delivery date is shown on the item and in the shopping basket for the respective country of delivery. Please note that DHL bulky goods shipments deviate from these delivery times. For further information, please see 'DHL bulky goods deliveries' above.

Are there multiple items to be shipped?

If you have ordered multiple items from us, they will be dispatched by 15:00 on weekdays in accordance with the indicated schedule. Please note that if a parcel is a DHL bulky goods delivery, the special features for DHL bulky goods shipments will apply.

Online management of flexible DHL deliveries

For customers who have previously been unable to choose where their parcel should be delivered when they are absent from home, the option is now available to do so online.

To register with Paket.de, please click here. However, our shipping partner will not only meet your requests regarding the location. Furthermore, the delivery date can be postponed by several days via the website or app.

Furthermore, this can be done at short notice, following notification of the scheduled delivery date via text message or email.

Well packed and insured

We believe in the old adage "better safe than sorry." That's why we double-pack most of the items we send. This minimizes the likelihood of damage during transport and gives you the best chance of receiving perfect goods straight away.

Furthermore, all consignments that leave our premises are insured for the appropriate amount. This is not only available to postage payers, but also for postage-free deliveries.

We are committed to ensuring that our business practices are sustainable

Environmental and climate protection are of the utmost importance to us. In the shipping industry, we endeavour to produce as little waste as possible. For instance, some of the cardboard boxes and padding materials that are already in circulation are reused.

Furthermore, our shipping partner DHL is committed to maintaining an environmentally friendly transport fleet as part of its GoGreen programme, which serves as an excellent example for others in the industry. These are significant steps in the right direction!

In the event of transport damage, what is the appropriate course of action?

Please inspect the outer packaging for any damage and ensure that the security tape (brown adhesive tape) is intact upon receipt of the consignment. If the packaging is damaged, request that the delivery note is updated to reflect this and contact our customer service team immediately.

Export

For deliveries to countries outside the European Union, further costs may be incurred in individual cases for which we are not responsible and which are to be borne by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Further information can be found, for example, at http://ec.europa.eu/taxation_customs/dds/cgi-bin/tarchap?Lang=DE and on import sales tax at http://auskunft.ezt-online.de/ezto/Welcome.do and specifically for Switzerland at http://xtares.admin.ch/tares/login/loginFormFiller.do.